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Knowledge Management Masterclass 2.0 – iiumcrescent

Knowledge Management Masterclass 2.0

Equipping today’s Knowledge Manager for Tomorrow: ‘Mastering the Skills of Knowledge Management’

With some Knowledge and Information Management Professionals now earning in excess of US$100k p.a., the role is increasingly seen as being an essential multi-faceted function.

Yet, as the spectre of artificial intelligence and machine learning looms large and with the imminent release of a set of KM Standards by the International Standards Organisation (ISO) today’s Knowledge Manager is facing a complex future. Effective Knowledge Managers will need a mix of soft and technical skills as well as a good working knowledge of their business.  This Masterclass will demonstrate frameworks, tools and techniques to equip today’s Knowledge Manager for tomorrow.

The Masterclass leader Paul J Corney will focus on the critical 8 ‘ates (skills) contained in his co-authored book “Navigating the Minefield: A Practical KM Companion” published in 2017 by the American Society for Quality (ASQ) and featured in an address given to the annual conference of the Chartered Institute of Library & Information Professionals UK (CILIP) in 2016. He will also refer to experiences from assignments over 20+ years in KM as well as his participation on the BSI KM Standards Committee and as an advisor to global businesses.

The Masterclass will provide delegates with:

  • An understanding of the drivers that influence the Knowledge Manager role.
  • An understanding of the competencies that make an effective Knowledge Manager.
  • An understanding of the reasons why many Knowledge Management programs fail.
  • An approach for meeting the future skill sets of a Knowledge Manager.


Paul J. Corney came to knowledge management while working in the City of London in the mid-1990s. He is the founder of knowledge et al, a UK-based KM consultancy and former Managing Partner of Sparknow LLP.

He has worked across a variety of sectors in the Americas, Asia, Europe, and the Middle East, helping clients to identify and make use of the knowledge that resides inside their organizations. He has led many challenging knowledge management and learning assignments, often cross cultural, working with a range of global organisations such as Islamic / Asian / Caribbean Development Banks and the UK’s Revenue & Customs Ministry.

He recently completed a large project with a major industrial and engineering company in Iran, helping them to audit, assess and improve their KM practices, and develop and implement a KM strategy.

Paul is an experienced practitioner, presenter, masterclass leader and lecturer; he chairs international KM conferences, is a visiting lecturer on knowledge and innovation management at the University of Brighton and has published numerous articles one of which was featured in Making Knowledge Management Work for Your Organization published by Ark Group in 2012.  His latest book, co-authored with Patricia Eng, is Navigating the Minefield: A Practical KM Companion published in May 2017 by the American Society for Quality.

Paul is a member of the British Standards Institute KM Standards committee working on the ISO KM Standard. In 2106 Paul was commissioned by Business Information Review to examine the implications of the upcoming standard. Paul found that the adoption of such standards has the potential to become a game changer for KM professionals providing a clear rationale for future KM programmes.

DATE / DAY: 21ST NOVEMBER 2017 (Tuesday)
TIME: 9.00AM – 5.00PM


Special Offer

The first 10 delegates to register will receive a free signed copy of Paul’s co-authored book “Navigating the Minefield: A Practical KM Companion” in addition to their certificate of attendance at the conclusion of the Masterclass.


Course Fee

Particulars RM
Public 900.00
IIUM students / staffs 800.00
A group of 3 or more 800.00
Early bird 850.00


  • Fee inclusive of 6% GST, certificate of attendance, course materials and refreshments.
  • The early bird fee of RM 850.00 is for registrations by 14th November 2017.


Payment Information

All payments must be made in Malaysian Ringgit. Payment is to be made to:

Payable to             :               IIUM CRESCENT

Company No.       :               101067-P

Bank Name           :               Bank Muamalat Malaysia Berhad

GF, Azman Hashim Complex,

International Islamic University Malaysia (IIUM),

53100 Gombak, Kuala Lumpur.

Account No.          :               1407-0000010-710

Swift Code             :               BMMB MYKL


Cancellation Charges

Until 6 November Bank and credit card charges and RM50.00 administrative fees
Until 13 November 50% payable
After 13 November No refund


  • If you wish to cancel your registration, even if it has not been paid for, please send notice to the office.


Contact Details

Name                     :               Nur Atikah binti Marni

Tel. No.                  :               +603 6207 3460 / 3400

Fax. No.                 :               +603 6207 3477 / 3490 / 3533

E-mail                    :      /

Time Topic
9:00am – 10:00am Introduction

·         What’s in it for me?

·         Understanding the motivations and experience of the group

Where are we today?

·         Drivers and demand for Knowledge Managers

·         Evolution of Knowledge & Information Manager role

·         Potential Impact of Artificial Intelligence & machine learning

·         Potential Impact of ISO KM Standards

Plenary Discussion

·         Forming a group view of Knowledge Managers today and tomorrow

10:00am – 10:15am Tea Break
10:15am – 1:00pm Introducing the concept of a “Knowledgeur”

·         Definition and rationale

Defining the future Knowledge Manager role: In depth examination of the “8 ‘ates

·         Investigate

·         Navigate

·         Negotiate

·         Facilitate

1:00pm – 2:00pm Lunch
2:00pm – 3:15pm Defining the future Knowledge Manager role: In depth examination of the “8 ‘ates” (cont.)

·         Collaborate

·         Communicate

·         Curate

·         Celebrate

Why KM programs fail?

Assessing the importance of the right environment

·         Examining virtual teams and communities

·         Introducing the concept of “Knowledge Matchmaking”

3:15pm – 3:30pm Tea Break
3:30pm – 4:30pm Consolidating the learnings

·         Mapping “A Day in the Life of a Knowledge Manager in 2020”

4:30pm – 5:00pm Presentation of Certificates and Book Signing