Knowledge Management Masterclass

Working Smarter in a Knowledge World: why space matters for collaboration, innovation and knowledge transfer.

A 2016 study of about 3,000 people found that at a time of limited productivity growth in the UK, only 33% regard their workplace as optimised for productivity. And yet by 2020 it is estimated almost 40% of workers will work independently.
As the trend shifts towards co-working hubs what are organisations doing to equip people with tools, techniques and ‘knowledge spaces’ to facilitate the sharing of knowledge and better working practices?
In this interactive masterclass Paul J. Corney will draw on more than 25 years of KM experience of creating effective knowledge spaces.  He will use the results of research conducted with KM thought leaders and on a short survey delegates will be asked to complete in advance. Here’s one of the questions (and an answer) from a leading ‘KM’er’:

“Does your office encourage collaboration?”
“Yes and no!  It does encourage conversation but we still have silo working.  I think there’s an assumption that open plan equals collaborative working but there are very few huddle type areas which would actually help much more…”.

The masterclass will focus on both physical and virtual environments. Delegates will take away:

  • An understanding of the drivers that influence knowledge space design
  • An understanding of the factors that facilitate effective knowledge spaces
  • Examples of effective and ineffective knowledge spaces
  • An approach for creating effective virtual team working and collaborative spaces

speakerPaul J. Corney is a well-known figure in the KM world, a prominent keynote speaker and Masterclass leader. One of the first ‘Knowledge Managers’ in the City of London in the mid 90’s, he has since advised global businesses on the creation and implementation of Knowledge Management programs.  Paul is also a member of the British Standards Institute Committee that is helping to create an international (ISO) standard for Knowledge Management. He is co-author of “Navigating the Minefield: A Practical KM Companion” and a contributor to “Making Knowledge Management Work in Your Organisation”. He blogs at and publishes in Business Information Review.

TIME: 9AM – 4:30PM

Normal: RM800/pax
Early Bird: RM750/pax (deadline: 1st March 2017)
Group: RM700/pax (3 or more from same organisation)

9.30 am – 10.00 am
  • Introductions & Illustration of how we each look at space differently (Practical Interactive Session)
  • Examining the drivers – the why (Examples, Theory & Videos)
    • Physical Space
    • Digital Space
    • Neutral Space & Objects
  • Review of effective knowledge spaces – the how (Case Studies & Practical Session)
    • Buildings & Spaces that are effective and ineffective
10.00 am – 10.20 am  Break
10.20 am – 1.00 pm
  •  Review of Knowledge Space survey findings & trends from KM practitioners (Examples)
  • Group exercise on regional findings (Practical Interactive Session)
2.00 pm – 3.30 pm
  • Where physical, digital and neutral spaces collide (Theory, Practical & Videos):
    • Examining virtual teams and their success factors
    • Making use of neutral space and objects in Knowledge Capture and Transfer
3.15 pm – 3.20 pm  Break
3.20 pm – 4.30 pm
  •  Consolidating the learnings (Practical Interactive Session):
    • Tips, Hints, Checklists & Concept of Orchestrated Serendipity
    • How to make your knowledge space fail?
4.30 pm  Disperse